singhatoto Privacy Policy

This page describes what data we collect when you use singhatoto and how we keep that data protected. When you open a singhatoto account, fund it via DANA, e-wallet, mobile banking, or bank transfer, and play live blackjack or place a Liga 1 bet, we gather information about who you are and what you do on our platform. We treat that information with care and transparency.

Our privacy practices are governed by Indonesian data-protection principles and the regulations of jurisdictions where we operate. We do not sell your personal information to third parties, and we do not use your data for purposes beyond running singhatoto and complying with anti-money-laundering law. This policy explains exactly what we collect, how long we keep it, and what rights you have to access or delete it.

If you have privacy questions or want to exercise your rights under this policy, our support team can help. You can contact singhatoto through live chat, email, or phone—details are at the bottom of this page. Our team responds to privacy requests within a few business days.

What data we collect on singhatoto

When you create a singhatoto account, we collect your full name, date of birth, email address, phone number, and residential address. We use this information to set up your account, verify your identity, and comply with anti-money-laundering regulations. We require this data before we allow withdrawals, so account creation is possible without it, but cashing out requires full verification.

When you deposit money into singhatoto via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, we record the payment method, amount, timestamp, and transaction ID. We do not store your full payment credentials (card numbers, bank account details)—payment processors handle that securely, and we receive only a confirmation token. This separation protects you if our systems are ever compromised.

When you place bets on Liga 1, Piala AFF, or other football markets on singhatoto, we log your stake amount, odds, settlement result, and timestamp. When you play Sweet Bonanza, Aviator, or live blackjack on singhatoto, we record your spins, hands, stakes, and outcomes. This data is stored for bet settlement, dispute resolution, and regulatory compliance. We keep bet records for at least seven years unless local law requires longer retention.

Information note: We collect your IP address, browser type, and device information when you access singhatoto. This helps us detect fraud, prevent account takeover, and understand which devices are accessing your account.

When you communicate with singhatoto's support team via chat, email, or phone, we retain those conversation logs. We use them to resolve your issue, train our team, and handle disputes. You can request deletion of support conversations after a dispute is resolved, and we'll remove them unless we're required to keep them for legal reasons.

How we use your data on singhatoto

We use your personal data on singhatoto for the following purposes:

Account management: We verify your identity, process deposits and withdrawals, and manage your account balance.
Bet settlement: We record game outcomes and settle bets based on official results (Liga 1, MotoGP, esports, etc.).
Fraud prevention: We monitor for suspicious patterns, unauthorised access attempts, and account takeover. If we detect risk, we may freeze your account pending verification.
Anti-money-laundering compliance: We screen accounts against sanctions lists and monitor for patterns that might indicate money laundering. We report suspicious activity to relevant authorities as required by law.
Customer support: We use your contact information to respond to questions, resolve disputes, and notify you of account changes or security alerts.
Platform improvement: We analyse anonymised, aggregated data to understand how singhatoto is used and to identify technical issues or bugs.

Your data and third-party processors on singhatoto

We use third-party service providers to operate singhatoto. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and banks) handle your payment information. Live-dealer software providers stream video from our HD studios. Slot software providers (Pragmatic Play, etc.) host game logic and RNG. Cloud hosting providers store our databases and logs. Each of these processors has its own privacy policy and data-handling practices. We contractually require them to protect your data with the same standard we use.

Our databases and servers may be located outside Indonesia (for example, in Singapore or Malaysia for redundancy and speed). Data transferred across borders is encrypted in transit. We comply with data-residency requirements where mandated by local law—for example, if an Indonesian regulator requires us to keep citizen data physically in Indonesia, we do so.

Jurisdiction and data location on singhatoto

We operate singhatoto in supported jurisdictions only. Our services are available only where local law permits. If you are resident in Jakarta, Surabaya, Bandung, Medan, or Semarang, your data is handled according to Indonesian privacy standards. If you access singhatoto from outside a supported jurisdiction, we may restrict access.

Your rights and how to exercise them on singhatoto

You have the right to request access to the personal data we hold about you on singhatoto. You can ask what information we store, how long we keep it, and who we share it with. To request access, contact our support team with your account email—we'll provide a summary within seven business days.

You have the right to correct inaccurate data. If you notice your name is misspelled in your singhatoto account, your address is wrong, or your phone number is outdated, you can update it yourself in your account settings or request that our support team update it. We'll process corrections within a few business days.

You have the right to request deletion of your singhatoto account and associated data. However, we cannot delete data we're required to keep for legal or regulatory reasons—for example, bet records needed for AML compliance or dispute resolution. If you request deletion, we'll remove your account from active use, but we'll retain anonymised or aggregated data for a period defined by law. Contact our support team to initiate account deletion.

You have the right to object to certain uses of your data—for example, if we use your contact information for marketing. singhatoto does not send unsolicited marketing emails, so this is rarely necessary. If you do receive marketing from us and want to opt out, click the unsubscribe link in the email or contact our support team.

Cookies and tracking on singhatoto

singhatoto uses cookies and similar technologies to operate the platform. Session cookies remember you're logged in so you don't have to re-enter your credentials every time you navigate between pages. Persistent cookies remember your preferred language, theme, and other settings across sessions. We use analytics cookies (from Google Analytics or similar services) to understand how singhatoto is used—which features are popular, where users encounter errors, etc. This data is anonymised; we cannot identify you from it.

We do not use cookies for targeted advertising. We do not sell cookie data to ad networks. If you want to disable cookies, you can do so in your browser settings, but this may break some singhatoto features (like staying logged in or saving your language preference). We respect your browser's "Do Not Track" signal if you enable it.

How long we keep your data on singhatoto

We keep personal account information (name, email, phone, address) for as long as your singhatoto account is active, plus seven years after closure (to handle any remaining disputes or regulatory inquiries). We keep bet records and transaction logs for seven years minimum, as required by anti-money-laundering law. We keep server logs (IP addresses, access times) for 90 days unless an investigation extends that period. Support conversation logs are kept for two years after your last conversation, unless you request earlier deletion.

Data security and contact on singhatoto

We encrypt all personal data in transit (using TLS 1.3) and at rest (using AES-256 or equivalent). We restrict access to your data to authorised singhatoto staff who need it to perform their job. We conduct regular security audits and penetration testing. We do not guarantee that data cannot be breached—no system is non-specific info secure—but we take reasonable measures to protect you.

If we experience a data breach that affects your personal information on singhatoto, we will notify you within a reasonable timeframe and disclose what information was compromised. We'll also notify relevant regulators if required by law.

To contact singhatoto about privacy matters, use our standard support channels: live chat (available during peak hours), email ([email protected]), or phone. Specify "privacy request" in your message so it's routed to the right team. We aim to respond within seven business days. This privacy policy was last updated in 2026 and may be updated periodically—we'll notify you of material changes via email or a notice on the singhatoto platform.